Frequently asked questions about ProntoEasy

ProntoEasy is an app that brings your business's entire digital presence into one place: website in 19 languages, socials, digital menu, takeaway orders, bookings, review replies and opening hours. You update one thing once, and it updates everywhere.

No. You connect your profiles — Google, Facebook, Instagram, TikTok — and the system generates and syncs everything on its own. If you can use WhatsApp, you can use ProntoEasy.

No. ProntoEasy covers 21 business categories: restaurants, bars, pizzerias, shops, salons, gyms, professionals and more. Each category has its own demo site you can see right away.

You manage everything from the app on your smartphone, always with you. Your customers, on the other hand, don't have to download anything: they see the site, menu and orders straight from the browser, in any language.

Yes. ProntoEasy works as a tool connected to your official profiles: it doesn't take ownership of them. And the contacts of customers who order or book are yours, not a platform's.

You take it with you. On written request we export your business data — profile details, menu with allergens and translations, content, orders, bookings, reviews — in formats other systems can read (CSV, JSON or equivalent). Notice to start the switch is no longer than 2 months, the transition closes within 30 days and you have a further 30 days to retrieve your data. We apply no charge at all for the transfer activities required by the Data Act: no penalty, no exit fee. Full details on the Data Act page.

Just send a written request to app@prontoeasy.com stating whether you want to export your data, move to another provider or have it deleted. We will tell you which data categories are available, in which formats and on what timeline. The ProntoEasy software and technology are excluded, as they remain our property.

Thanks to SocialStream® technology, developed by Widder Lab: the engine starts from your social profile content and turns it into a complete, always-synced site. Post something? It shows up on the site too.

The site translates automatically into 19 languages and recognises the visitor's language: a German tourist sees everything in German, without touching anything. The same applies to the menu.

You can, but in most cases the SocialStream site replaces it to your advantage: always up to date, multilingual and connected to orders and bookings. We assess it together during the demo, no pressure.

Yes. The data is structured according to the standards that Google and AI systems read: hours, menu and prices consistent across all channels, taken from the official source — you.

The customer scans the QR on the table and sees the menu in their language, with photos, descriptions and allergens. You update it from the app in real time: no more reprints.

Yes. The menu supports allergen labelling in line with EU Regulation 1169/2011, always kept up to date together with the dishes.

Yes: the menu suggests pairings — the right wine with a dish, the dessert at the end of the meal. Cross-selling works on its own, at every table, in every language.

Yes. Orders come straight to you from your site, with no middlemen: you pay no percentage. The margin stays entirely yours, and customers stay your customers, contact details included.

Yes. When an order comes in, the ticket prints automatically in the kitchen and the POS records it. No manual re-typing, no lost orders.

The platforms bring you visibility, but they keep up to 30% in commission and hold on to customer data. With ProntoEasy orders are direct: zero commission and the customer is yours. You can keep using the platforms to be found by new customers — but your regulars order from you.

Takeaway works straight away: the customer orders and picks up at the venue. For delivery, you decide, with your own means. The system handles the order flow in both cases.

The artificial intelligence reads the review and prepares a personalised reply in seconds. You approve it — or edit it — and it goes out. Replying to everyone, always, raises your reputation.

Bookings come straight into the app, with the calendar synced. You confirm with a tap and always have the evening's picture in front of you.

One click and the new hours go to Google, Facebook and your site at the same time. It also applies to holidays and special closures: never again customers in front of a closed shutter.

Yes: write the post once and publish it on Google, Instagram, Facebook and TikTok together. One app, all channels.

It depends on the services you activate: a tailored proposal beats a generic price list. In the demo we give you clear figures, no surprises and no hidden ties.

A few days: you connect your profiles, the site is built for you, and we configure the menu and orders together with you. You don't have to stop your business for even an hour.

Direct support in Italian, including on WhatsApp. You talk to people who know the product, not endless tickets.

Request a free demo: we show you ProntoEasy in action on your business, no obligation. It only takes a few minutes, even on WhatsApp.

ProntoEasy has four solutions: Start at €39/month (19-language digital menu, hours, AI review replies), Medium at €99/month (adds 0%-commission takeout and bookings), Full at €149/month (adds social management and a 19-language website) and the All-Inclusive Solution from €199/month, which includes everything in Full plus hardware (POS V3 and Sunmi printer), setup and dedicated support. All prices exclude VAT.

The fee covers the services in your plan. Three items sit outside it, always stated before activation: VAT, the initial setup (defined according to your project) and usage-based services. The latter are the WhatsApp notifications sent to your customers to confirm bookings and orders, charged by the provider based on messages actually sent, and AI processing beyond the thresholds included in the plan. These are billed separately and you can ask to disable them at any time.

The most popular is the Full plan at €149/month: it includes the whole ecosystem — digital menu, 0%-commission takeout, bookings, social management, a 19-language website and the highest estimated readability for Google and AI assistants. Those who also want hardware and dedicated support choose the All-Inclusive Solution, from €199/month.

The Start plan at €39/month: a 19-language QR digital menu, hours and closures synced across Google, Facebook and your site, and AI review replies. The cheapest way to be present and get found.